The Fifth Ideal: Customer Focus
Hi, “The VPN should not be operated by you [Sysadmins].” After this sentence, I saw startled faces. It slipped out of me. During the weekly Jour Fixe between the developers and admins. It came to the question of what our priorities are. It hit a nerve. Probably not because the participants are emotionally attached to the VPN. Probably not because the statement is wrong. No - it’s more likely because it’s so unconventional for the team.